What payment options do we accept?
We use Stripe, which accepts all major credit and debit cards
Why can’t I log in to your site?
Check your browser’s security settings: Our membership software won’t work if you’ve disabled 3rd-party cookies. Either change your settings or use another browser.
How do I cancel my subscription?
Log in to your account and toggle auto-renew off from the Subscriptions tab.https://pickup.memberful.com/account/subscriptions
Can I switch from a monthly plan to an annual plan?
Yes. Click Change plan from the Subscriptions tab in your account. You’ll be switched to the new plan immediately and charged a prorated amount for the upgrade.
Can I update my email address or other personal information?
Yes. Log in to your account to make these changes.https://pickup.memberful.com/account
How do I reset my password?
Click this link https://pickup.memberful.com/auth/password/new, enter your email address, and then click send me reset instructions. To ensure the reset process is secure:
- Password reset links automatically expire after 48 hours.
- Password reset links can only be clicked once. If you click the link, but don’t reset your password, the link becomes invalid.
- If the link becomes invalid, delete the old reset email and start with a fresh password reset.